Refunds & Cancellations Policy

At CA Office Automation (CAOA), we value our customers and are committed to providing reliable accounting practice management software and quality service. We understand that business requirements may change, and we aim to handle refund and cancellation requests fairly, transparently, and professionally.

Please read the following policy carefully before purchasing or subscribing to our software or services. For any questions, refer to our Terms of Use, Privacy Policy, or Contact Us directly.

1. 15-Day Refund Policy

We offer a 15-day refund request period from the date of the initial purchase or subscription payment for eligible software subscriptions.

If you are not satisfied with our software or experience an issue that prevents you from using the purchased service as agreed, you may contact us within 15 days of the payment date to request a refund review.

All refund requests will be reviewed on a case-by-case basis, considering the nature of the purchase, service activation status, usage, applicable terms, and the circumstances of the request.

Submission of a refund request within 15 days does not automatically guarantee approval. However, every request will be considered fairly and in accordance with applicable laws.

2. Eligibility for Refunds

A refund request may be considered under the following circumstances:

• The purchased software or service has a significant technical issue that prevents its intended use, and our support team is unable to resolve it within a reasonable period.
• The service provided is materially different from the features or scope agreed upon at the time of purchase.
• A duplicate payment or an incorrect charge has been made.
• Other exceptional circumstances that, in our assessment, justify a refund.

We encourage customers to contact our support team first so that we can understand the issue and, wherever possible, provide a suitable solution.

3. Non-Refundable Purchases and Services

Depending on the nature of the purchase and applicable laws, refunds may not be available for:

• Renewal payments for existing subscriptions, where the renewal terms were disclosed and the renewal was duly authorized.
• Customized software development, implementation, configuration, or integration services that have already been performed or delivered.
• Training sessions, consultancy, data migration, or other professional services that have already been provided.
• Third-party services, licenses, API usage, messaging credits, or other charges that have been incurred or consumed on the customer's behalf.
• Purchases where the customer has materially used the service during the applicable period, subject to the circumstances and applicable legal requirements.

Any exclusions will be assessed fairly and will not override rights or remedies available under applicable law.

4. Cancellation Policy

Customers may request cancellation of their software subscription or service by contacting our support team in writing.

• Within 15 days of the initial purchase: You may submit a cancellation and refund request for review under our 15-day refund policy.
• After 15 days: Cancellation requests may be accepted for the remainder of the subscription term, but a refund for the unused period is not guaranteed and will be assessed according to the applicable agreement and law.
• Recurring subscriptions: Customers should request cancellation before the next billing or renewal date to avoid a subsequent charge. Any already-processed payment will be handled according to the applicable subscription terms and law.
• Customized or project-based services: Cancellation terms, including charges for completed work and committed resources, may be governed by the relevant proposal, quotation, or signed agreement.

Cancellation of a subscription does not automatically cancel any separate services or agreements unless expressly confirmed by CAOA.

5. Software Access Following Cancellation or Refund

Upon cancellation or approval of a refund, access to the relevant subscription or service may be discontinued in accordance with the applicable agreement and service terms.

Customers are responsible for exporting or downloading their business data before their access expires, wherever such functionality is available. We recommend maintaining appropriate backups of important business records.

Any data retention, deletion, or export will be handled in accordance with the applicable agreement, privacy policy, and legal requirements.

6. Changes to This Policy

CA Office Automation reserves the right to update or modify this policy from time to time to reflect changes in our services, business practices, or legal requirements.

We encourage customers to review this policy periodically to stay informed of any updates. Continued use of our services after changes are published constitutes acceptance of the revised policy.

7. Contact Us